Shipping and Orders
Where do you ship from?
All Elite Bio-tek orders are packed and dispatched from Sydney and Melbourne, Australia.
How long does it take to receive my order?
Orders are generally dispatched within 24 business hours. Delivery time depends on your location and the shipping service selected at checkout. Once your order has been collected, you can follow its progress using the tracking details provided.
Please note that weekends, public holidays and carrier delays may affect delivery times.
Do I get a tracking number?
Yes. Tracking details will be emailed to you once your order has been dispatched. It may take several hours for tracking updates to appear after the parcel has been collected. Please allow anywhere between 12 to 24 hours for the tracking service to upload it’s tracking information.
If you cannot find the email, please check your junk or spam folder and feel free to email us for confirmation.
Where do you ship to?
We currently ship to residential, business and eligible parcel collection addresses throughout Australia. Available delivery options will be shown at checkout.
What happens if my order doesn’t arrive?
First, check the tracking information for delivery updates or collection instructions. If the estimated delivery window has passed and your parcel has not arrived, contact us with your order number via orders@elitebiotek.com and place your ORDER NUMBER in the SUBJECT HEADER.
We will lodge an enquiry with the carrier and work with you to determine the appropriate next step.
Do I get a refund if my order doesn’t arrive?
If the carrier confirms that your order has been lost in transit, we will arrange a replacement or refund, as appropriate.
Orders returned because of an incorrect or incomplete address may incur an additional delivery charge. Elite Bio-tek cannot guarantee recovery of parcels recorded as delivered to the address supplied, although we will assist with the carrier investigation. All dispatched orders are the responsibility of the recipient.
Are packages sent securely and discreetly?
Yes. Orders are sealed carefully and shipped in plain outer packaging without product information displayed externally. Internal protective packaging is used to keep the contents secure during transport.
Does your shipping method protect the peptides?
Where supplied in lyophilised form, products are sealed and packaged to minimise exposure to moisture, light and physical damage during routine domestic transit. Vials are secured inside protective packaging to prevent unnecessary movement.
Products should be transferred to their recommended storage conditions promptly after delivery. Product specific storage instructions always take precedence.
What payment methods do you accept?
We accept the secure payment methods displayed at checkout. Available options may vary depending on your device and order value. Payment information is processed through our payment provider and is not stored directly by Elite Bio-tek .
Do you offer refunds?
Refunds or replacements may be available when an item arrives damaged, is incorrect, does not match its description or otherwise fails to meet an applicable consumer guarantee.
Please contact us as soon as possible with your order number, a description of the issue and clear photographs where relevant. Because product integrity and storage conditions cannot be verified after delivery, we do not accept returns for change of mind.
Nothing in this policy excludes any rights available under the Australian Consumer Law.
Can I cancel my order?
Contact us immediately if you need to cancel or change an order. We will do our best to assist, but cancellation cannot be guaranteed once processing, packing or dispatch has begun within 2 hours of placing your order.
Product Information
How should I store my peptides?
Unopened lyophilised peptides should remain tightly sealed and protected from moisture, heat and direct light. Unless the product documentation states otherwise, refrigeration at 2–8°C may be suitable for short-term storage, while storage at approximately −20°C is generally recommended for longer periods.
Before opening a refrigerated or frozen vial, allow it to reach room temperature while still sealed to help prevent condensation. Storage requirements can vary between peptide sequences, so always follow the product specific documentation and your laboratory’s validated procedures.
All Elite Bio-Tek products are supplied strictly for laboratory research and are not intended for human or veterinary use.
What purity are your peptides?
Elite Bio-tek peptides are manufactured to a target purity of 98% or higher. As verified results can vary slightly between batches, the precise purity result is reported on the corresponding batch Certificate of Analysis whenever possible.